A Certified Quality Manager Course On Organisational Structures

Posted on September 17th, 2015 by blogger

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Leadership is the first step toward Quality Management.

This is the most vital aspect that influences an organisation at its operational as well as strategic level. However, successful leadership happens only when the organisation has a defined structure working behind its operations. This is needed for an efficient work flow.

Now, if you take up a certified quality manager course in Dubai, you will know that a business can be structured according to its:

  • Operations: These include various activities like customer care, finance, Information Technology, production and marketing.
  • Locations: These are the places where specific operations are carried out. A location can be local, national or international.
  • Products & Services: Businesses can also be organised according the products manufactured or services offered.

Now, an organisation can employ people at different levels of operations, locations, products or services. However, the bottom line is, the business is entirely dependent on each and every level. And, this is exactly where the role of a certified quality manager comes into play!

This professional is the one responsible for checking the proper functioning of all the levels to the highest standards. Of course, his roles and responsibilities will be in accordance with the type of organisational structure. Let’s discuss the basic categories:

  • Flat Organisational Structure

A flat structure is very simple. It has lesser layers and departments, and a wider scope of control. The authority in such organisations is centralised and is not much formalised. Such organisational structures can be commonly seen in startups and small businesses.

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The number of employees in such businesses is few. Often, the owner himself is the manager as well as the controller of all operators. Also, rather than hiring employees skilled in a single job role, the organisation prefers people who can work on multiple parts of the business.

Another characteristic aspect of such an organisational structure is the lack of standard work procedures and policies. However, intricacy in the structure can bloom when the business expands further.

  • Matrix Organisational Structure

A matrix structure is multi layered and is highly departmentalised. Organisations of this type hire different employees for different functions of the business. They also assign experts from their range of functional departments to work on specific projects.

MISP Training and Consultancy UAE Abu Dhabi Qatar

If you are about to attend a training for certified quality manager certification in UAE, you will surely learn about this organisational structure. A matrix structure makes use of a complicated communication network amongst its departments to meet business goals.

The network keeps changing with the onset and completion of projects. The mixed team is formed at the start of a project and disbanded when it is over. The process is repeated again, in a different way, with different employees for the next project.

  • Parallel Organisational Structure

Employee involvement is the most important thing in a parallel structure. Such organisations exist following the idea that a business is all about its stakeholders. Within this structure, the top managers communicate with employees and share intimate business information.

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The employees, in turn, are expected to offer their valuable suggestions, which can be implemented by the managers. It is, thus, a symbiosis between the people sitting at the managerial level and the rest.

Accordingly, teams are formed that comprise of members skilled in specific job roles. The idea is to facilitate unique contributions every time.


When you take up a quality manager certification course, your training will unfailingly begin with lessons about these three organisational structures before everything else. These lessons will be like you base upon which you will let your knowledge build up.

Don’t forget to pay attention.

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