ITIL V2 Foundation Certification – Scope and Prospects in Dubai and Abu Dhabi

Posted on February 3rd, 2015 by blogger

Home » Blog Post » ITIL V2 Foundation Certification – Scope and Prospects in Dubai and Abu Dhabi

Information Technology Infrastructure Library (ITIL) is an IT standard practice in line with ISO/ IEC 20000 (IT Service Management Code of Practice) for IT Service Management (ITSM). ITIL is launched by Office of Government of Commerce, UK. Mega corporations like Honda, Aetna LIfe Insurance, Avaya, Bank of America, Boeing, BP, Capital One, Caterpillar etc. are some of
the companies who use this practice for efficient process delivery and IT support services.

ITIL is also about identifying and documenting risk, business case, service portfolio, service catalogue, service level agreement, operational level agreement, Supplier information etc. ITIL is gaining wide acceptance in Middle East especially cities like Dubai and Abu Dhabi.

Since this is a complex subject, a certification course is ideal for those who want to chart out an ITIL career where one has to undergo training on ITIL v2 principles. These includes terminology, the Service Desk Function, 10 core processes and their relationship with each other besides the interfaces with business. This prepares one for ITIL Foundation Certification Exam which consists of 40 questions where 65% correct answers are required to get ITIL Foundation Certificate. This gives one awareness on key elements, concepts and terminology used in ITIL service lifecycle process in areas like strategy, design, service, service and continual improvement.

Delegates with ITIL Foundation Certificate will be trained and examined to sit ITIL Practitioners Exam leading to ITIL V2 Certification which is an intermediate qualification. The next level is expert level ITIL V3 Certification. U.S. Bureau of Labor Statistics says professionals with certifications fare better than their non certified counterparts. Those who can lean on this certification includes business managers, IT service providers, CIOs, CFOs, IT Consultants etc.

The average salary of an ITIL professional is $95,000 per annum. ‘Global Knowledge and Penton’ lists ITIL as one among the top 15 top paying certifications. If you have an aptitude for implementing best practices in IT service management sector, seek out a career in IT service design and IT infrastructure management front.


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