Conflict Resolution Skills,Handling Conflict and Confrontation

$76.00

Category:

Overview

Overview

Whenever two or more people argue on a topic, there is a chance that the conversation leads to a conflict finally. So, this course will give the candidate a seven-step conflict resolution process which you can use to resolve the conflicts of any size. Our Confrontation and Conflict Resolution Skills course also makes you gain knowledge of crucial conflict management which includes dealing with anger and using agreement frame.  

 

Why MISP

Why MISP

  • At MISP, we completely understand the requirements of conflict resolution skills training for supervisors as we have over years of training experience. This has helped us discover more advanced methodical and strategic plans to train people and achieve their goals.
  • We have 360 degree view of the customer requirement and provide effective solutions.
  • We understand our clients and thus have compiled and consolidated all trainings to suit their requirements in more realistic approach.
  • Our online system allows you to review and grade your progress, combined by telephonic consultation, face to face meetings and weekly workshops.
  • With our online system; people do not need to waste their precious time and they can access our training program round the clock 24×7.
  • Our objective and goal is to see our clients achieve the desired goals and progress. We commit to extend all support to achieve the collective goals.
  • You can reach our helpdesk and an education advisor will call to resolve your query.
  • We track you throughout the process until we see you certified.

Program Details

Program Details

Module One: Getting Started

  • Icebreaker
  • Ground rules
  • The parking lot
  • Workshop objectives
  • Action plans and evaluation forms

Module Two: An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process

Module Three: Conflict Resolution with the Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Four: Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Module Five: Creating Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Module Six: Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

Module Seven: Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

Module Eight: Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Module Nine: Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions
  • Building a Plan

Module Ten: the Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Benefits of the Program

Benefits of the Program

This training helps you build your conflict and confrontation skills and the candidates will turn out to be more effective associates with people around them. This consecutively helps oneself build stronger relationships with their clients.  

Delivery of the Program

Delivery of the Program

  • You will be provided with a Printed copy of the power point presentation same as used in physical workshops
  • A Printed copy of the student manual or the training guide
  • We also provide online step by step tutorials of the worksheet or exercise sheets.
  • Printed copy of quick tips and tricks will be given which helps you remember terminologies, shortcuts and other important information.
  • You will be granted online access to the power point presentation.
  • You can see on the web with your login anytime anywhere
  • You will be granted access to the online tests.
  • We provide online access to carefully chosen relevant articles.
  • Online access will be given to carefully chosen audio video clips. This is not applicable for this course.
  • Completion certificate is mailed to the candidate on successful completion of the test.
  • Some programs have an original book by renowned authors.

Your Instructor

Your Instructor

This is a self study program. Same programs are conducted in workshops and as instructor led training. Our trainers are subject matter experts with immense industry experience.  

Practice Test

Practice Test

The practice tests are taken online through the e-learning portal. After you register for the program; login details would be sent for the test. Call MISP consultants for any sort of additional information.  

Batch Schedule

Batch Schedule

Please go through the news and events section in the home page to find your preferred course and the next batch schedule.  

Accreditation

Accreditation

These are self development programs and do not require an accreditation. But we issue a certificate of completion after you have successfully completed the program.