Certified Manager of Quality





A certified manager of quality is one who oversees the quality of the business processes and helps facilitate achieve organizational excellence. This also includes initiating strategic planning and execution to establish customer/supplier relations, development of quality measurements, and a lot of analysis regarding the business process.The importance of a course for certified manager of quality is evident in the industry’s demand for well qualified and certified workforce to execute the organization’s goals and aspirations.

MISP has a well laid out course curriculum for this course. A certified manager of quality would after the completion of the course would be well versed with organizational structures, team and team process, performance evaluations, strategic planning models, and business environment analysis.Not only would they gain the core knowledge, the certified managers of quality would also be able to implement the core knowledge in real work situations. The course would end with a certification exam that consists of 150 multiple choice questions to measure comprehension.

The certified manager of quality course has the prerequisite of having had 10 years of work experience. However, there is 1-year exemption for a secondary degree holder, two years for an associate degree holder and four and five for bachelor’s degree and masters respectively.




  • Friday batch for 3 days
  • Saturday batch for 3 days(Call us for more details)



Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge. The Manager of Quality/Organizational Excellence examination is a four-hour, two-part examination–150 multiple-choice questions and two constructed-response (essay) questions. It is offered in English



You must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/ Organizational Excellence Body of Knowledge. If you have completed a degree from a college, university, or technical school with accreditation accepted by ASQ, part of the 10-year experience requirement will be waived (only one of these waivers may be claimed)

• Diploma from a technical or trade school—one year will be waived

• Associate degree—two years waived

• Bachelor’s degree—four years waived

• Master’s or doctorate—five years waived

Program Outline

Program Outline


I Leadership (25 Questions)
A. Organizational Structures

Define and describe organizational designs (i.e., matrix, flat, and parallel) and the effect that a hierarchical management structure can have on an organization. (Apply)

B. Leadership Challenges

1. Roles and responsibilities of leaders

Describe typical roles, responsibilities, and competencies of people in leadership positions and how those attributes influence an organization’s direction and purpose. (Analyze)

2. Roles and responsibilities of managers

Describe typical roles, responsibilities, and competencies of people in management positions and how those attributes contribute to an organization’s success. (Analyze)

3. Change management

Use various change management strategies to overcome organizational roadblocks and achieve desired change levels, and review outcomes for effectiveness. Define and describe factors that contribute to an organization’s culture. (Evaluate)

4. Leadership techniques

Develop and implement techniques that motivate employees and sustain their enthusiasm. Use negotiation techniques to enable parties with different or opposing outlooks to recognize common goals and work together to achieve them. Determine when and how to use influence to resolve a problem or move a project forward. (Create)

5. Empowerment

Apply various techniques to empower individuals and teams. Identify typical obstacles to empowerment and appropriate strategies for overcoming them. Describe and distinguish between job enrichment and job enlargement, job design and job tasks. (Apply)

C. Teams and Team Processes

1. Types of teams

Identify different types of teams and their purpose, including process improvement, self-managed, temporary or ad hoc (special project), and work groups or workcells. (Understand)

2. Stages of team development

Define and describe the classic stages of team development: forming, storming, norming, performing. (Apply)

3. Team-building techniques

Apply basic team-building steps such as using ice-breaker activities to enhance team introductions and membership, developing a common vision and agreement on team objectives, identifying and assigning specific roles on the team. (Apply)

4. Team roles and responsibilities

Define and describe typical roles related to team support and effectiveness such as facilitator, leader, process owner, champion,

project manager, and contributor. Describe member and leader responsibilities with regard to group dynamics, including keeping the team on task, recognizing hidden agendas, handling disruptive behavior, and resolving conflict. (Analyze)

5. Team performance and evaluation

Evaluate team performance in relation to established metrics to meet goals and objectives. Determine when and how to reward teams and celebrate their success. (Evaluate)

D. ASQ Code of Ethics

Identify and apply behaviors and actions that comply with this code. (Apply)

II Strategic Plan Development and Deployment (18 Questions)

A. Strategic Planning Models

Define, describe, and use basic elements of strategic planning models, including how mission, vision, and values as guiding principles relate to the plan. (Apply)

B. Business Environment Analysis

1. SWOT analysis

Analyze an organization’s strengths, weaknesses, opportunities, and threats, and develop and prioritize actions to take in response to that analysis. Identify and analyze risk factors that can influence strategic plans. (Analyze)

2. Market forces

Define and describe various forces that drive strategic plans, including existing competition, the entry of new competitors, rivalry among competitors, the threat of substitutes, bargaining power of buyers and suppliers, current economic conditions, and how well the organization is positioned for growth and changing customer expectations. (Apply)

3. Stakeholder analysis

Identify and differentiate various internal and external stakeholders, as well as their perspectives, needs, and objectives to ensure that the organization’s strategic objectives are aligned with those of the stakeholders. (Analyze)

4. Technology

Describe how changes in technology can have long- and short-term influences on strategic planning. (Understand)

5. Internal capability analysis

Identify and describe the effects that influence an organization’s internal capabilities: human resources, facilities capacity, and operational capabilities. Analyze these factors in relation to strategy formation. (Analyze)

6. Legal and regulatory factors

Define and describe how these factors can influence strategic plans. (Understand)

C. Strategic Plan Deployment

1. Tactical plans

Identify basic characteristics of tactics: specific, measurable, attainable, relevant, time-specific, and linked to strategic objectives. Evaluate proposed plans to determine whether they meet these criteria. (Evaluate)

2. Resource allocation and deployment

Evaluate current resources to ensure they are available and deployed in support of strategic initiatives. Identify and eliminate administrative  barriers to new initiatives. Ensure that all internal stakeholders understand the strategic plan and have  the competencies and resources to carry out their responsibilities. (Evaluate)

3. Organizational performance measurement

Develop these measures and ensure that they are aligned with strategic goals, and use the measures to evaluate the organization against the strategic plan. (Evaluate)

4. Quality in strategic deployment

Support strategic plan deployment  by applying continuous improvement and other quality initiatives to drive performance outcomes throughout the organization. (Create)

III Management Elements and Methods (30 Questions)

A. Management Skills and Abilities

1. Principles of management

Define and apply basic management principles such as planning, leading, delegating, controlling, organizing, and allocating resources. (Apply)

2. Management theories and styles

Define and describe management theories such as scientific, organizational, behavioral, learning, systems thinking, and situational

complexity. Define and describe management styles such as autocratic, participative, transactional, transformational, management by

fact, coaching, and contingency approach. Describe how management styles are influenced by an organization’s size, industry sector,

culture, and competitors. (Apply)

3. Interdependence of functional areas

Describe the interdependence of an organization’s areas (human resources, engineering, sales, marketing, finance, research and development, purchasing, information technology, logistics, production, and service) and how those dependencies and relationships influence processes and outputs. (Understand)

4. Human resources (HR) management

Apply HR elements in support of ongoing professional development: setting goals and objectives, conducting performance  evaluations, developing recognition programs, ensuring that succession plans are in place where appropriate. Develop quality-supportive responsibilities to include in job descriptions for positions throughout the organization. (Apply)

5. Financial management

Read, interpret, and use various finance tools including income statements, balance sheets, and product/service cost structures.

Manage budgets and use the language of cost and profitability to communicate with senior management. Use potential return on

investment (ROI), estimated return on assets (ROA), net present value (NPV), internal rate of return (IRR), and portfolio analysis to analyze project risk, feasibility, and priority. (Analyze)

6. Risk management

Identify the kinds of risk that can occur throughout the organization, from such diverse processes as scheduling, shipping/receiving,

financials, production and operations, employee and user safety, regulatory compliance and changes. Describe and use risk control and mitigation methods: avoidance, reduction, prevention, segregation, and transfer. (Apply)

7. Knowledge management (KM)

Use KM techniques in identifying core competencies that create a culture and system for collecting and sharing implicit and explicit knowledge among workers, customers, competitors, and suppliers. Capture lessons learned and apply them across the organization to promote best practices. Identify typical knowledge-sharing barriers and how to overcome them. (Apply)

B. Communication Skills and Abilities

1. Communication techniques

Define and apply various modes of communication used within organizations, such as, verbal, nonverbal, written, and visual. Identify factors that can inhibit clear communication and describe ways of overcoming them. (Apply)

2. Interpersonal skills

Develop skills in empathy, tact, friendliness, and objectivity. Use open-minded and nonjudgmental communication methods. Develop

and use a clear writing style, active listening, and questioning and dialog techniques that support effective communication. (Apply)

3. Communications in a global economy

Identify key challenges of communicating across different time zones, cultures, languages, terminology, and business practices,

and identify ways of overcoming them. (Understand)

4. Communications and technology

Identify how technology has affected communications, including improved information availability, its negative influence on interpersonal communications, and the new etiquette for e-communications. Use appropriate communication methods to deliver different kinds of messages in a variety of situations. (Apply)

C. Project Management

1. Project management basics

Use project management  methodology and ensure that each project is aligned with strategic objectives. Define the different phases of a project: initiation, planning, execution, monitoring and controlling, and closure. Recognize the importance of keeping the project

on time, and within budget. (Apply)

2. Project planning and estimation tools

Use tools such as risk assessment, benefit-cost analysis, critical path method (CPM), Gantt chart, PERT, and work breakdown structure (WBS) to plan projects and estimate related costs. (Apply)

3. Measure and monitor project activity

Use tools such as cost variance analysis, milestones, and actual vs. planned budgets to monitor project activity against project plan.


4. Project documentation

Use written procedures and project summaries to document projects. (Apply)

D. Quality System

1. Quality mission and policy

Develop and monitor the quality mission and policy and ensure that it is aligned with the organization’s broader mission. (Create)

2. Quality planning, deployment, and documentation

Develop and deploy the quality plan and ensure that it is documented and accessible throughout the organization. (Create)

3. Quality system effectiveness

Evaluate the effectiveness of the quality system using various tools: balanced scorecard, internal audits, feedback from internal and external stakeholders, skip-level meetings, warranty data analytics, product traceability and recall reports, and management reviews. (Evaluate)

E. Quality Models and Theories

1. Performance excellence models

Define and describe common elements and criteria of performance excellence models such as the Malcolm Baldrige National Quality Award (MBNQA), Excellence Canada, and the European Excellence Award (EFQM). Describe how their criteria are used as management models to improve processes at an organization level. (Understand)

2. ISO quality management standards

Define and describe how the ISO 9001 standards can be used to support quality management systems. (Understand)

3. Other quality methodologies

Describe and differentiate methods such as total quality management (TQM), continuous improvement, and benchmarking. (Apply)

4. Quality philosophies

Describe and apply basic methodologies and theories proposed by quality leaders such as Shewhart, Deming, Juran, Crosby, Feigenbaum, and Ishikawa. (Apply)

IV Quality Management Tools (30 Questions)

A. Problem-Solving Tools

1. The seven classic quality tools

Select, interpret, and evaluate output from these tools: Pareto charts, cause and effect diagrams, flowcharts, control charts, check sheets, scatter diagrams, and histograms. (Evaluate)

2. Basic management and planning tools

Select, interpret, and evaluate output from these tools: affinity diagrams, tree diagrams, process decision program charts (PDPCs), matrix diagrams, prioritization matrices, interrelationship digraphs, and activity network diagrams. (Evaluate)

3. Process improvement tools

Select, interpret, and apply tools such as root cause analysis, PDCA, Six Sigma DMAIC (define, measure, analyze, improve, control), and failure mode and effects analysis (FMEA). (Evaluate)

4. Innovation and creativity tools

Use various techniques and exercises  for creative decision making and problem solving, including brainstorming, mind mapping, lateral thinking, critical thinking, the 5 whys, and design for Six Sigma (DFSS). (Apply)

5. Cost of quality (COQ)

Define and distinguish between prevention, appraisal, internal, and external failure cost categories and evaluate the impact that changes in one category will have on the others. (Evaluate)

B. Process Management

1. Process goals

Describe how process goals are established, monitored, and measured and evaluate their impact on product or service quality.(Evaluate)

2. Process analysis

Use various tools to analyze a process and evaluate its effectiveness on the basis of procedures, work instructions, and other  documents. Evaluate the process to identify and relieve bottlenecks, increase capacity, improve throughput, reduce cycle time, and eliminate waste. (Evaluate)

3. Lean tools

Identify and use lean tools such as cycle-time reduction, 5S, just-intime (JIT), kanban, value stream mapping, single-minute exchange

of die (SMED), poke-yoke, kaizen, and overall equipment effectiveness (OEE). (Apply)

4. Theory of constraints (TOC)

Define key concepts of TOC:  systems as chains, local vs. system optimization, physical vs. policy constraints, undesirable effects vs. core problems, and solution deterioration. Classify constraints in terms of resources and expectations as defined by measures of throughput, inventory, and operating expense. (Understand)

C. Measurement: Assessment and Metrics

1. Basic statistical use

Use techniques such as the goalquestion- metric (GQM) model and others to identify when, what, and how to measure projects and

processes. Describe how metrics and data gathering methods affect resources and vice-versa. (Apply)

2. Sampling

Define and describe basic sampling techniques such as random and stratified. Identify when and why sampling is an appropriate technique to use. (Understand)

3. Statistical analysis

Calculate basic statistics: measures of central tendency (mean, median, mode), and measures of dispersion  (range, standard deviation, and variance). Identify basic distribution types (normal, bimodal, skewed) and evaluate run charts, statistical process control (SPC) reports, and other control charts to make data-based decisions. (Evaluate)

4. Measurement systems analysis

Define basic measurement terms: accuracy, precision, bias, and linearity. Understand the difference between repeatability and

reproducibility in gauge R&R studies. (Understand)

5. Trend and pattern analysis

Interpret graphs and charts to identify cyclical, seasonal, and environmental data trends. Evaluate control chart patterns to determine shifts and other trend indicators in a process. (Evaluate)

6. Process variation

Analyze data to distinguish between common and special cause variation. (Analyze)

7. Process capability

Recognize process capability (Cp and Cpk,) and performance indices (Pp and Ppk). (Understand)

8. Reliability terminology

Define and describe basic reliability measures: mean time between failures (MTBF) and mean time to repair (MTTR). Understand the value of reliability for estimating the probability of being able to meet requirements or specifications, typically for a specific period of time. NOTE: Reliability calculations will not be tested. (Understand)

9. Qualitative assessment

Identify subjective measures such as verbatim comments from customers, observation records, and focus group output. Describe how they differ from objective measures, and determine when measurements should be captured in categories rather than numeric value. (Analyze)

V Customer-Focused Organizations (17 Questions)

A. Customer Identification and Segmentation

1. Internal customers

Define and describe the impact an organization’s treatment of internal customers will have on external customers. Develop methods  or energizing internal customers to improve products, processes, and services and evaluate the results. (Evaluate)

2. External customers

Define external customers and describe their impact on products and services. Develop strategies for working with them and  integrating their requirements and needs to improve products, services, and processes. (Evaluate)

3. Customer segmentation

Define and describe the process of customer segmentation and its impact on aligning service and delivery to meet customer needs.


B. Customer Relationship Management

1. Customer needs

Use quality function deployment (QFD) to analyze customer needs in relation to products and services offered. Use the results of the analysis to prioritize future development in anticipation of changing customer needs. (Analyze)

2. Customer satisfaction and loyalty

Develop systems to capture positive and negative customer perceptions and experiences using tools such as voice of the customer, listening posts, focus groups, complaints and warranty data, surveys, and interviews. Use customer value analysis to calculate the financial impact of existing customers and the potential results of losing those customers. Develop corrective actions and proactive methods to improve customer satisfaction, loyalty, and retention levels. (Create)

3. Customer service principles

Develop and deploy strategies that support customer service principles: courtesy, politeness, smiles, cheerfulness, attention to

detail, active listening, empathy, rapid response, and easy access for information and service. (Apply)

4. Multiple and diverse  customer management

Establish and monitor priorities to avoid or resolve conflicting customer requirements and demands. Develop methods and systems for managing capacity and resources to meet the needs of multiple customers. Describe the impact that diverse customer groups can have on all aspects of product and service development and delivery. (Evaluate)

VI Supply Chain Management (15 Questions)

A. Supplier Selection

Define, develop, and use criteria for selecting suppliers, including internal rating programs and external certification standards. Assess and manage the impact these programs can have on various internal processes of the organization. (Create)

B. Supplier Communications

Develop and implement specific communication methods with suppliers, including regularly scheduled meetings and routine and emergency reporting procedures. Develop explicit expectations and confirm that the supplier is aware of critical product and delivery requirements. (Create)

C. Supplier Performance

Define, develop, and monitor supplier performance in terms of quality, cost, delivery, and service levels, and establish associated metrics for defect rates, product reliability, functional performance, timeliness, responsiveness, and availability of technical support. (Create)

D. Supplier Improvement

Define and conduct supplier audits, evaluate corrective and preventive action plans, provide feedback, and monitor process improvements. (Create)

E. Supplier Certification, Partnerships, and Alliances

Define and implement supplier certification programs that include process reviews and performance evaluations. Identify strategies

for developing customer-supplier partnerships and alliances. (Create)

F. Supplier Logistics and Material Acceptance

Describe the impact that purchased products and services can have on final product assembly or total service package, including ship-to-stock, and just-in-time (JIT). Plan and conduct incoming material inspections. (Understand)

VII Training and Development (15 Questions)

A. Training Plans

Develop and implement training plans that are aligned with the organization’s strategic plan and general business needs, including leadership training and alignment of personal development plans. (Create)

B. Training Needs Analysis

Use various tools and techniques such as surveys, performance reviews, regulatory guidances, and gap analysis to identify training needs. (Create)

C. Training Materials, Development, and Delivery

Use various tools, resources, and methodologies to develop training materials and curriculum that address adult learning principles and the learning needs of an increasingly diverse workforce. Describe various methods of training delivery: classroom, workbooks, simulations, computerdelivered, on-the-job, and self-directed. Use mentoring and coaching to support training outcomes. (Apply)

D. Training Effectiveness and Evaluation

Assess training effectiveness and make improvements based on feedback from training sessions, end-of-course test results, on-the-job behavior or performance changes, and departmental or area performance improvements.(Create)









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Achieve Excellence with
Certified Quality Manager Certification Training course in Dubai, Abu Dhabi, Doha

The role of a Certified Quality Manager is budding at all level industries. A CMQ professional is well known for leading the process improvement initiatives. To execute Organization Goals you must have the certified quality manager training in Dubai, Abu Dhabi or Doha. After the completion of this training, a certified manager will be well acquainted with skill of ensuring that the best products and services are being produced in the company and appear for the ASQ Exam Preparation.

As a certified quality manager, you will work at the management level to make certain about the reliability and quality control for processes and products.  In this certified quality manager course in Dubai, Abu Dhabi or Doha, you will learn to develop skills to supervise a staff of inspectors, technicians and analysts who are working on array of products and services for your company. With this add-on skill you will be able to control, direct and create the production process to deliver goods or services to customer exactly as per client specifications.

The main roles where a certified quality manager must offer excellence are shared below:

  1. Monitoring the customer/supplier relationship from small industries to MNCs
  2. Keep a good focus on a variety of service and industrial settings.
  3. Have an amazing ability to support strategic planning.
  4. Work hard for the Deployment initiatives.
  5. Smartly develop measurement systems to determine organizational improvement.
  6. Take initiative to motivate and evaluate staff.
  7. Effective management on projects and for human resources.
  8. Analyzing the financial situations in an effective way.
  9. Rapidly determine and evaluate the risks to take corrective actions on time and every time.
  10. Employ knowledge management tools and techniques to offer successful growth.
  11. Greatly resolve organizational challenges while working with the team.

You can perform all the above roles in more effective ways with the help of certified manager of quality course. There are only few preconditions to be met before registering for this course. You must have 10 years of work experience and special exemptions are also offered like – 1 year exemption for those who are a secondary degree holders, 2 years for associate degree holders and 4 years exemption to bachelor’s degree holders and 5 years to masters’ degree holders. So register now to avail the certified quality manager certification in UAE for a bright career prospect.


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